Customer Service Representative

Location: Reynosa, Mexico; onsite, full-time

Company

hirify.global develops sustainable climate technologies, including HVACR, compression, controls, software, monitoring, and cold-chain solutions for residential, commercial, and industrial applications.

What you will do

• Provide customer service in a fast-paced manufacturing environment and manage customer issues.
• Process, update, expedite, and review customer orders, including models and part numbers.
• Coordinate orders and shipping activities between manufacturing plants, distribution centers, sales teams, and customers.
• Monitor shipments, delivery performance, and order information to support monthly demand targets.
• Maintain customer service process training documents specific to the Reynosa plant.
• Coordinate with materials, warehouse, trade compliance, operations, scheduling, and sales teams to meet critical customer needs.

Requirements

• Fluent English and Spanish.
• Strong communication, problem-solving, teamwork, and computer skills.
• Experience with Oracle and Microsoft Office, including email, Excel, and Word.
• Ability to work with internal and external stakeholders at all management levels.
• At least 2 years of relevant experience.
• Willingness to travel approximately 5%.

Nice to have

• Bachelor’s degree in Business or a related field.
• Oracle experience.
• Customer service experience in a manufacturing environment.

Culture & Benefits

• Work in a sustainability-focused climate technology company.
• Collaborative environment centered on excellence, innovation, respect, and responsibility.
• Employee development from onboarding through senior leadership.
• Inclusion and belonging initiatives supported by employee resource groups.