Customer Service Representative

Location: Mexico

Company

John Crane, part of hirify.global, provides engineered rotating-equipment solutions and services to process industries through a global sales and service network.

What you will do

• Coordinate customer orders, specifications, pricing, account status, shipping requirements, product availability, and order entry.
• Communicate customer needs across purchasing, fabrication, assembly, planning, traffic, distribution, quality, and other internal functions.
• Expedite work-in-progress materials and coordinate revised demand, production schedules, purchase orders, and promise dates.
• Generate simple quotes, process customer invoices, and support collections of past-due invoices.
• Liaise with the Quality Department on RMAs and AQRs while maintaining account-related contract records.
• Provide information, assistance, and training to colleagues and support urgent customer-order issues.

Requirements

• Bachelor’s degree in Mechanical, Industrial, or Chemical Engineering, Business Administration, Foreign Trade, or a related field.
• Experience with an ERP system and intermediate Microsoft Office skills.
• Experience or knowledge in planning, materials, and scheduling.
• Ability to read blueprints, identify product lines, and answer basic technical questions where required.
• Strong verbal, written, problem-solving, and organizational skills.
• Bilingual English and Spanish proficiency required.

Culture & Benefits

• Inclusive workplace focused on equality, ethics, and respect for diverse perspectives and backgrounds.
• Qualified applicants receive equal consideration regardless of legally protected characteristics.
• Applicants are not charged recruitment fees or other employment-related costs.