3 дня назад
Systems Support Specialist II
Вакансия из Hirify Global, списка международных tech-компанийДля мэтча и отклика нужен Plus
Мэтч & Сопровод
Для мэтча с этой вакансией нужен Plus
Описание вакансии
Текст:
TL;DR
Systems Support Specialist II (IT Infrastructure): Providing hands-on technical support for desktop computers, laptops, telephones, printers, peripherals, applications, and related technology in office and manufacturing environments with an accent on Windows, networking, telephony, and hardware troubleshooting. Focus on diagnosing complex incidents, supporting system upgrades and manufacturing initiatives, maintaining asset and configuration compliance, and delivering on-call support during service interruptions.
Location: Onsite at the facility in Belvidere, Illinois, USA
Company
develops energy solutions designed to protect homes, strengthen businesses, and support a more resilient and sustainable energy future.
What you will do
- Install, diagnose, repair, maintain, and upgrade laptops, desktops, phones, printers, barcode scanners, and other peripherals.
- Provide hands-on support for operating systems, local server hardware, network infrastructure, telephony, and customer incidents.
- Triage, document, resolve, and escalate service requests while reducing downtime and recording root-cause analysis.
- Support business-system implementations, manufacturing initiatives, system upgrades, application migrations, and end-user adoption.
- Maintain hardware and software asset inventories and ensure configurations comply with IT policies and security standards.
- Collaborate with IT personnel and vendors, participate in the Tier 1 queue, and support incidents across data, voice, and video platforms.
Requirements
- Associate degree in Computer Science or equivalent experience.
- At least two years of experience troubleshooting PCs, printers, phones, and network issues.
- Advanced knowledge of Microsoft Windows, Office, Outlook, Active Directory, Exchange, and Microsoft 365.
- Understanding of networking, wireless technologies, telecommunications, Windows Server, Linux, storage, and hardware.
- Ability to provide on-call support, work evenings or weekends when required, and travel between facilities as needed.
- Strong problem-solving, verbal, written communication, and teamwork skills.
Nice to have
- Bachelor’s degree in Computer Science.
- MCSE, MCTS, Cisco, Avaya telephony, or ITIL certification.
Culture & Benefits
- Work in both office and manufacturing environments.
- Support business operations during service interruptions and technology initiatives.
- Occasional travel and physical activity are part of the role, including standing, walking, and lifting up to 25 pounds.
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