IT Support Engineer (AI)

Location: Hybrid role based in Cranbury, New Jersey, United States

Salary: $55,000–$65,000 per year, depending on qualifications, with eligibility for an annual bonus or commission incentive.

Company

hirify.global is a life sciences company offering technology support across its organization.

What you will do

• Provide L1 and L2 technical support through phone, email, and ticketing systems.
• Use AI tools to diagnose issues, create documentation, automate repetitive workflows, and improve support quality.
• Administer Microsoft 365 and Microsoft Office applications, including Word, Excel, Access, PowerPoint, and Outlook.
• Troubleshoot desktops, laptops, tablets, printers, peripherals, Windows, macOS, software, and conference-room AV systems.
• Lead employee onboarding and offboarding, maintain asset inventories, and document IT processes.
• Support LAN and WAN services and partner with the IT Support Manager on upgrades, migrations, and technology implementations.

Requirements

• 1–2 years of relevant IT support and end-user troubleshooting experience.
• Strong experience with Microsoft 365 administration, Microsoft Office, Windows, macOS, hardware, software, networking, and AV systems.
• Proficiency with PowerShell and Terminal for troubleshooting and automation.
• Active experience using AI tools such as ChatGPT, Claude, or AI-assisted IT platforms, including measurable improvements to support workflows.
• Strong customer service, communication, organization, documentation, and asset-management skills.
• Bachelor’s degree required; flexible availability for weekend and after-hours on-call support.

Nice to have

• Examples of AI-driven workflows, automations, or documentation systems that improved IT support efficiency.

Culture & Benefits

• Hybrid work schedule in a service-oriented environment focused on innovation, integrity, teamwork, and continuous improvement.
• Medical and dental insurance through Cigna, vision coverage through VSP, and pharmacy benefits through OptumRx.
• 401(k) and Roth 401(k) plans with company matching, plus FSA, HSA, and dependent-care FSA options.
• Company-paid short- and long-term disability coverage, life insurance options, and supplemental Aflac coverage.
• Commuter benefits, employee assistance, fertility benefits, identity-theft protection, pet discounts, and employee discounts.