Technical Support Specialist (Microsoft 365)

Location: Liberty, South Carolina; onsite

Company

hirify.global is a private manufacturing company producing fire protection valves and sprinklers, with an advanced manufacturing facility in Liberty, South Carolina.

What you will do

• Provide Tier 1 and Tier 2 technical support by phone, email, in person, and through remote-control tools.
• Assess, triage, troubleshoot, and resolve desktop, hardware, software, printer, mobile device, peripheral, and basic networking issues.
• Configure, install, deploy, and maintain computers, phones, operating systems, peripherals, printers, and approved software.
• Complete new-user onboarding, including workstation, software, telephone, and network printing setup.
• Manage service tickets and collaborate with IT Engineering and Network/Server Administration teams on escalated issues.
• Administer basic Active Directory accounts and support local circuits, firewalls, switches, wireless access points, servers, videoconferencing, telecommunications, and audiovisual equipment.

Requirements

• 2–5 years of Helpdesk, Desktop Support, or Level 1–2 IT service administration experience.
• Strong troubleshooting, analytical, problem-solving, communication, organization, and customer service skills.
• Proficiency with Microsoft Windows 10/11 desktop administration and Microsoft 365 applications, including Outlook, Excel, Word, PowerPoint, Access, OneDrive, and Teams.
• Working knowledge of Active Directory user and computer account administration.
• Basic knowledge of server systems, networking protocols, and hardware/software deployment tools.
• High school diploma or equivalent; willingness to work onsite and follow workplace safety and PPE requirements.

Nice to have

• Associate or bachelor’s degree in computer science, information systems, or a related field.
• CompTIA A+ certification or willingness to obtain it within three months of hire.
• Experience in a manufacturing environment.

Culture & Benefits

• Family-oriented workplace focused on hard work, integrity, teamwork, and support.
• Medical, dental, vision, and FSA benefits available after 30 days.
• 401(k) with company match and company-provided life insurance available after 90 days.
• Paid time off, vacation after six months, and 10 paid holidays including the employee’s birthday.
• Paid weekly.