IT Support Engineer (Manufacturing)

Location: Lake Forest, California, United States; work in office, manufacturing, and warehouse environments is required. Travel to business locations may be required up to 25%, with after-hours or on-call support as needed.

Company

hirify.global is partnering with a manufacturing and services organization to provide enterprise and operational technology support.

What you will do

• Install, configure, maintain, and troubleshoot computers, operating systems, networks, printers, mobile devices, cloud services, and enterprise applications.
• Support RF scanners, handheld terminals, label printers, industrial printers, and other technology used in manufacturing, warehouse, and logistics environments.
• Respond to service requests and incidents, diagnose technical issues, and prioritize competing support needs across corporate and operational users.
• Provision accounts, devices, and equipment using endpoint and device management platforms; repair, replace, and decommission technology according to established standards.
• Use AI-assisted tools such as Copilot for troubleshooting, research, documentation, and knowledge transfer while validating generated recommendations.
• Maintain technical documentation, evaluate new technologies, support cybersecurity practices, and follow ITIL processes for incident, problem, change, request, and configuration management.

Requirements

• Associate degree in Computer Science, Information Technology, or a related field required; relevant professional experience may substitute. Bachelor’s degree preferred.
• At least 3 years of relevant IT support experience and at least one relevant Microsoft, Cisco, CompTIA, or comparable certification.
• Strong knowledge of computer systems, hardware, operating systems, enterprise networking, Microsoft 365, and Windows.
• Experience with cloud-based endpoint and device management platforms such as Microsoft Intune, JAMF, or similar tools.
• In-depth Layer 1 and Layer 2 networking knowledge, including wireless networking support in warehouse or manufacturing environments.
• Ability to work across corporate office, manufacturing, and warehouse environments and collaborate with users from different functional areas.

Nice to have

• Experience supporting printers, mobile devices, RF scanners, handheld terminals, label or industrial printers, and related operational technology.
• Exposure to ERP, WMS, manufacturing, or logistics systems.
• Experience with ServiceNow and AI-assisted productivity or documentation tools.

Culture & Benefits

• Support both corporate IT users and manufacturing and logistics teams whose work affects production and shipping operations.
• Participate in an after-hours support or on-call rotation as required.
• Travel up to 25% to support business locations and technology needs.
• Work within established ITIL, security, endpoint protection, patching, access control, and phishing-awareness practices.