Client Experience Consultant - Cigna Healthcare - Hybrid (Health Insurance)

Location: Hybrid in Sunrise, Florida, United States

Company

Cigna Healthcare, a division of hirify.global, supports customers throughout the healthcare system and provides health insurance products, programs, and solutions.

What you will do

• Support client satisfaction and the US Employer Sales Team across new business, renewals, and the existing book of business.
• Participate in discovery and implementation calls and coordinate handoffs to Client Implementation.
• Manage routine client and internal communications, including eKits and product materials.
• Update Salesforce records, benefit summaries, case statuses, and related account information.
• Coordinate third-party vendor setup, product incentive forms, BNCA creation, and PBAB renewal activities.
• Collaborate with Sales, Service Operations, and matrix partners to resolve issues, improve processes, and proactively address client needs.

Requirements

• Florida Health Insurance License required.
• Three to five years of experience in healthcare or managed care business, including product knowledge, sales practices, account management, or administrative operations.
• Bachelor’s degree highly preferred.
• Strong verbal and written communication, presentation, planning, organization, prioritization, and decision-making skills.
• Ability to manage systems and build effective relationships with clients, brokers, Sales, and internal matrix partners.
• For occasional or permanent home working, cable broadband or fiber internet with at least 10 Mbps download and 5 Mbps upload is required.

Nice to have

• Knowledge of Cigna funding options, benefit structures, product suites, programs, solutions, and platforms.
• Salesforce and KnowledgeXchange experience.
• Strong Word, Excel, PowerPoint, SharePoint, and Outlook skills.
• Ability to simplify complex topics and demonstrate empathy and compassion.

Culture & Benefits

• Work with cross-functional partners and participate in role-related workgroups, special projects, and best-practice initiatives.
• Focus on improving health outcomes and helping customers make informed healthcare decisions.
• Tobacco-free workplace policy applies in eligible states, including Florida.