Representative, CBG Asia Customer Service (Korean Speaker)

Location: Taguig, Philippines; onsite

Company

hirify.global is an innovation-focused corporation developing products and solutions across multiple industries.

What you will do

• Manage customer orders end to end using SAP, Salesforce, and customer portals.
• Maintain customer master data, part numbers, and critical specifications.
• Investigate missed OTIF deliveries and resolve standard to moderately complex issues.
• Coordinate with customers and internal stakeholders across distribution, quality, transportation, sales, marketing, and laboratory teams.
• Handle line stop and AOG situations, follow up on delays, and meet defined KPIs and SLAs.
• Create basic reports, support continuous improvement and Lean projects, and perform administrative tasks.

Requirements

• Bachelor’s degree.
• At least one year of relevant experience in customer service, supply chain, manufacturing operations, logistics, or IT.
• Knowledge of SAP, Salesforce, CRM tools, customer portals, and Microsoft Office, including Outlook, Excel, and Word.
• Strong attention to detail, numerical accuracy, communication, analytical, and problem-solving skills.
• English and Korean required across reading, writing, speaking, and listening.
• Ability to work independently, adapt to new systems, and support Asian time zones or shift hours when required.

Nice to have

• Experience in business administration or related customer service, supply chain, manufacturing, or logistics functions.
• Advanced proficiency in SAP and Salesforce.
• Accurate data entry and analytics experience.
• Availability for shift work and support of country-specific work calendars.

Culture & Benefits

• Work within hirify.global’s performance culture and participate in corporate programs and company initiatives.
• Contribute to environmental health and safety policies and continuous improvement.
• Collaborate with internal and external partners across customer service and operational functions.

Hiring process

• Provide education and work history by uploading a resume or completing the application fields.
• Review and accept the applicable hirify.global terms of use and privacy policy before submitting the application.