Coordinator - Technical Services (Medical Technology)

Location: Onsite in Taguig City, National Capital Region, Philippines

Company

hirify.global is a global medical technology company providing healthcare solutions, advanced medical technologies, and dialysis services.

What you will do

• Schedule and coordinate technical service visits, installations, preventive maintenance, and repairs.
• Dispatch Technical Service Executives based on skills, location, and workload.
• Manage customer inquiries, provide service updates, monitor satisfaction, and escalate complex issues.
• Maintain service records, reports, and work orders in ServiceMax from request initiation through closure.
• Coordinate spare parts availability and logistics, and support installation planning and continuous improvement.
• Collaborate with Sales, Operations, Logistics, and Technical Services on quotations, contracts, and customer training.

Requirements

• Bachelor’s degree in Engineering, Electronics, IT, Business Administration, or a related field; a technical diploma may be considered.
• 2–5 years of experience in service coordination, customer support, or field service management.
• Strong organizational, scheduling, communication, customer service, problem-solving, and analytical skills.
• Proficiency in Microsoft Office and service management systems, including CRM, ERP, and ServiceMax.
• Ability to manage multiple priorities and work independently and collaboratively with stakeholders.

Nice to have

• Experience with medical devices, laboratory equipment, healthcare technology, IT services, or related industries.

Culture & Benefits

• Group term life insurance and medical and optical reimbursement.
• Company laptop or iPad, mobile allowance, fuel allocation, and car allowance.
• Maternity assistance and an employee incentive scheme.
• Training and development programs.
• Fun activities and team-building events in an inclusive and respectful work environment.

Hiring process

• Submit personal information and a CV through the application link.
• Successful CV screening leads to two interviews: one in person and one remotely.
• Selected candidates receive an offer and onboarding guidance.