Director, Solutions - Patient Support Services

Location: East Norriton, Pennsylvania, United States; local, regional, and national travel required 25–40% of the time.

Salary: $148,000–$222,000 per year, plus an annual discretionary performance bonus.

Company

hirify.global supports life sciences commercialization by combining therapeutic expertise, human ingenuity, and artificial intelligence-enabled technology for pharmaceutical, biotech, and medtech clients.

What you will do

• Lead and develop the Patient Support Services practice, including copay and coinsurance programs, Patient Support Programs, Hub services, patient education, and Field Reimbursement Manager teams.
• Co-lead client benchmarks and related projects, conducting in-depth interviews with senior leaders and stakeholders.
• Analyze quantitative and qualitative client information and prepare benchmark reports with recommendations to improve operational effectiveness and efficiency.
• Provide strategic oversight for advisory engagements, coordinating cross-functional activities and ensuring high-quality, timely deliverables.
• Design and facilitate client summits, Virtual-How Network surveys, Landscapes, and other advisory activities.
• Identify unmet market needs, support business development, and develop or enhance solutions and service offerings.

Requirements

• Bachelor’s degree required; an advanced degree is preferred.
• At least 5 years of experience in pharmaceutical patient support services.
• Knowledge of PSP and Hub management, FRM teams, affordability and free-goods programs, KPIs, reporting, data analytics, data feeds, patient engagement and adherence, clinical nurse education, and patient services technology.
• Strong verbal and written communication skills, including formal presentations to senior executives and business unit leaders.
• Experience building relationships with internal and external stakeholders, consulting, solving problems autonomously, and converting complex information into actionable recommendations.
• Local presence in East Norriton or Philadelphia, Pennsylvania is a plus; the role requires 25–40% local, regional, and national travel.

Nice to have

• Experience supporting emerging pharmaceutical companies in establishing patient support services infrastructure.
• Advanced degree.

Culture & Benefits

• Client-focused, accountable, entrepreneurial, and highly organized working environment.
• Dynamic environment combining strategic advisory work, client meetings, and detailed project delivery.
• Emphasis on authenticity, collaboration, continuous learning, and high-quality work.
• Equal opportunity workplace focused on inclusion, engagement, and belonging.