Customer Strategy Director, Ecosystem Programs

Location: Remote; remote employees work from home and travel periodically for in-person collaboration and team events. Travel of up to 30% is required.

Salary: $166,000–$196,000 per year, plus equity.

Company

hirify.global provides an AI-enabled software platform that helps life sciences companies design clinical trials by bringing structured data, documents and teams together.

What you will do

• Lead strategic ecosystem, innovation and customer transformation programs from definition through execution and measurable outcomes.
• Build trusted relationships with senior and executive stakeholders across customer and internal organizations.
• Translate between business objectives, emerging capabilities and technical considerations involving data, analytics, statistics, integrations and clinical workflows.
• Shape change strategies, operating models and adoption approaches for new technologies and capabilities.
• Coordinate cross-functional business and technical stakeholders, clarifying priorities, decisions, dependencies and responsibilities.
• Convert program lessons into repeatable frameworks, best practices and operating models for the Customer Strategy function.

Requirements

• 8+ years of experience in management consulting, strategy consulting, data and analytics consulting, business transformation or a comparable strategic advisory environment.
• Meaningful experience with data and analytics, statistics, data architecture, data strategy or a related technical discipline.
• Strong understanding of pharmaceutical R&D, clinical development, life sciences or a closely related industry.
• Experience leading senior customer relationships and complex multi-stakeholder programs across organizational boundaries.
• Strong structured problem-solving, executive communication, facilitation and storytelling skills.
• Ability to influence senior stakeholders without direct authority and travel up to 30%.

Nice to have

• Consulting experience in a dedicated data, analytics or technology practice.
• Experience advising pharmaceutical or biotechnology organizations on data strategy, clinical technology or digital transformation.
• Familiarity with clinical data standards, EDC, clinical systems, integrations or clinical trial data flows.
• Experience with statistical analysis, AI-enabled technology, enterprise SaaS platforms or emerging-technology programs.

Culture & Benefits

• Mission-driven, inclusive and growth-minded environment.
• Flexible working hours and remote-friendly ways of working.
• Medical, dental and vision coverage, life insurance and short- and long-term disability benefits.
• Flexible vacation policy, paid sick leave and observed public holidays.
• 401(k), stock options, training and development reimbursement, peer-to-peer bonuses, and company events.