Contact Center Professional - Spanish Speaker

Location: Manila, One Ayala Tower 2; onsite, full-time

Company

hirify.global Philippines is a global service organization supporting ING's Retail and Wholesale Banking operations across multiple locations.

What you will do

• Support Spanish-speaking customers through chat, phone, video, email, and messaging channels.
• Handle inquiries about payments, cards, online banking, and other daily banking products.
• Process customer requests accurately and resolve inquiries and complaints from start to finish.
• Identify and correct system-generated responses when necessary.
• Adapt across processes and channels while meeting productivity, quality, and turnaround-time objectives.
• Apply risk and compliance standards and contribute to continuous operational improvement.

Requirements

• Fluent Spanish in written and verbal communication is required.
• Strong written and verbal English communication skills are required.
• College degree or equivalent professional experience; banking, shared services, customer service, or BPO experience is relevant.
• Excellent customer service, problem-solving, analytical, and attention-to-detail skills.
• Ability to manage multiple priorities independently while collaborating effectively with colleagues and stakeholders.
• Working knowledge of Microsoft Office and willingness to obtain role-related certifications when required.

Nice to have

• Experience supporting Spanish-speaking customers.

Culture & Benefits

• Diverse, inclusive, international, and collaborative work environment.
• Continuous learning and cross-skilling opportunities.
• Exposure to global banking operations and customer experience practices.
• Culture focused on collaboration, ownership, curiosity, and personal growth.
• Competitive compensation and allowances.

Hiring process

• Submit the application through ING's official Workday platform.
• Legitimate recruitment communications come from official ING or Workday email domains.