Representative, Customer Service TEBG (Mandarin Speaker)

Location: Taguig, Philippines; open to shift work and supporting Asian time zones and country work calendars.

Company

hirify.global is an innovation-focused corporation developing solutions across manufacturing and other industries.

What you will do

• Handle customer inquiries, issue resolution, account management, upselling, and customer support activities.
• Interpret information, assess alternatives, and resolve standard to moderately complex customer issues.
• Support forecasting and business partner activities through short-term planning.
• Provide guidance or training to peers and support team-level process changes.
• Work independently while following defined procedures and manager-established priorities.

Requirements

• Bachelor's degree.
• At least 1 year of relevant experience in customer service, supply chain, manufacturing operations, logistics, or IT in local companies.
• Basic knowledge of customer service disciplines, analytical methods, problem-solving, and process adaptation.
• Knowledge of SAP, Salesforce, portals, CRM tools, and Microsoft Office, including Outlook, Excel, and Word.
• Proficiency in English and Mandarin across speaking, reading, writing, and listening is required.
• Strong attention to detail, numerical accuracy, communication skills, and ability to work independently with minimal supervision.

Nice to have

• Experience in business administration.
• Advanced skills in SAP and Salesforce.
• Accurate data entry and analytics skills.
• Availability for shift work and support of Asian time zones or country work calendars.

Culture & Benefits

• Innovation, curiosity, creativity, and diverse thinking are encouraged.
• Employees contribute to environmental health and safety practices and continuous improvement.
• Flexible availability for shift schedules and support of different Asian country work calendars may be required.