CRM Manager (FTC) | LOOKFANTASTIC (eCommerce)

Location: Manchester, United Kingdom

Company

hirify.global is a global ecommerce group operating beauty and sports nutrition retailers and brands, including LOOKFANTASTIC, Myprotein, ESPA, Perricone MD, and Cult Beauty.

What you will do

• Support the Senior CRM Manager with strategic CRM projects, team development, and channel growth.
• Develop monthly CRM plans for email and push notifications across the UK and Ireland.
• Create, optimise, and manage automated customer journeys and workflows to improve engagement, retention, and customer lifetime value.
• Own campaign activation plans, including briefs, execution, performance analysis, and wrap-ups.
• Lead test-and-learn initiatives, present CRM insights to senior stakeholders, and recommend performance improvements.
• Manage, coach, and develop a high-performing CRM team while ensuring accurate and timely campaign delivery.

Requirements

• At least 3 years of experience in a CRM role with direct line management experience.
• Experience using CRM and marketing automation platforms.
• Strong analytical skills and the ability to turn data insights into actionable recommendations.
• Experience managing multiple campaigns and priorities in a fast-paced environment.
• Confident presentation, communication, stakeholder management, organisation, and attention to detail.
• Ability to work in Manchester, United Kingdom.

Nice to have

• Experience working across multiple markets.
• Beauty, retail, or ecommerce CRM experience.
• Experience with loyalty programmes or customer retention initiatives.

Culture & Benefits

• Access to bespoke development programmes and an upskilling programme.
• 25 days of annual leave plus bank holidays, birthday leave, and enhanced family leave.
• Compassionate leave, the option to buy back up to 3 days of leave, and volunteer leave after 12 months.
• In-house GP, 24/7 Employee Assistance Programme, on-site gym, and on-site physiotherapy.
• Salary sacrifice scheme for personal technology, subsidised bus travel from Manchester City Centre, staff discounts, and an on-site staff shop.

Hiring process

• Applications are generally reviewed within 14 days.
• Reasonable adjustments are available during the recruitment process.