Technical Service Trainer (Generators)

Location: Onsite at the training center in Concord, North Carolina, USA; occasional travel required.

Company

hirify.global develops power-generation solutions for homes, businesses, and a more resilient and sustainable energy future.

What you will do

• Train technicians on generator repair and installation.
• Develop and present technical training curricula.
• Write and review owner, installation, diagnostic, flat-rate, service, and training documentation.
• Establish warranty flat rates for new product prototypes.
• Work with internal departments to fabricate training units.
• Perform basic generator start-up and troubleshooting and obtain a non-CDL DOT driver’s license if needed.

Requirements

• High school diploma or equivalent.
• Three years of field technician experience in HVAC, automotive, generator, or a similar discipline, or a combination of field technician and technical training experience.
• Knowledge of Microsoft Word, PowerPoint, and Excel.
• Strength in writing and presenting technical information.
• Ability to develop testing plans and troubleshoot basic generator operations.
• Familiarity with hand tools and test equipment; ability to stand, walk, and occasionally lift up to 25 pounds.

Nice to have

• Associate’s or bachelor’s degree.
• Curriculum development experience.
• Technician Excellence or ASE certification.
• Experience with SAP or an equivalent ERP system.

Culture & Benefits

• Full-time employment within the Service Training team.
• Work at a dedicated training center with occasional travel.
• Equal opportunity employment.