Student Employee: Customer Success – Support & Growth (m/f/d)

Location: Berlin / Remote (Germany); flexible remote, hybrid, or in-office work in Berlin-Kreuzberg.

Company

hirify.global is a Berlin-based B2B SaaS startup developing digital workplace-safety solutions that help protect employees working alone during emergencies.

What you will do

• Handle customer inquiries and provide prompt, friendly, and reliable support.
• Address recurring questions about product usage, configuration, and processes, coordinating unresolved issues with internal teams.
• Monitor usage, customer feedback, and other indicators to identify risks and additional support needs.
• Identify opportunities for new use cases, user groups, locations, and account growth among existing customers.
• Document customer insights and help improve scalable support content, templates, processes, and communications.
• Support the Customer Success Manager with enterprise-client meeting preparation, data analysis, documentation, and follow-ups.

Requirements

• Current enrollment at a college or university.
• Enjoy communicating with customers and helping them solve problems.
• Organized, reliable, independent, and able to manage multiple open topics.
• Quickly learn new topics, processes, and tools and recognize broader customer risks or opportunities.
• Clear and professional communication in German is required.
• Availability to distribute working hours across at least four weekdays on a regular basis.

Nice to have

• Experience in customer success, customer support, SaaS, or the B2B sector.

Culture & Benefits

• Competitive market-rate compensation.
• 20 vacation days per year and tax-free benefits through gift certificates.
• Real responsibility, creative freedom, flat hierarchies, and quick decisions.
• Open, authentic culture based on trust, respect, and teamwork.
• Team events including an annual retreat and Christmas party.
• Regular feedback meetings and meaningful work improving occupational safety.