Customer Success Manager (DACH)

Location: Hybrid or onsite from the Amsterdam office or the Cologne area, Netherlands/Germany. Work from anywhere is available for up to 4 weeks per year.

Salary: €55,000–€60,000 per year

Company

hirify.global provides a talent management suite combining applicant tracking, HRIS, and performance management software for HR and People teams.

What you will do

• Manage and retain a mid-market customer portfolio through 1:1 consultations and scalable engagement programs.
• Design and improve digital customer journeys from onboarding through renewal.
• Build programs using email, in-app messaging, video, and webinars to increase product adoption.
• Analyze usage patterns and behavioral signals to identify at-risk or inactive customers.
• Partner with Account Managers on renewals, upsell, and cross-sell opportunities.
• Host user groups and events, and relay customer feedback to Product and Development teams.

Requirements

• Customer Success, Account Management, or Digital Marketing experience in a SaaS environment.
• German at C1 level or higher and English at B2 level or higher.
• Ability to translate customer needs into automated, scalable playbooks and campaigns.
• Strong presentation, communication, and relationship-building skills with mid-market stakeholders.
• Experience using data and customer success tools to measure campaign effectiveness and portfolio health.
• Proactive experiment-and-learn approach to developing a new role in a fast-growing team.

Culture & Benefits

• Hybrid work from the Amsterdam office or the Cologne area.
• International team environment with country-specific holiday policies.
• €1,500 annual learning budget.
• Pension scheme and wellness/fitness benefits.
• MacBook, home office budget, and allowance.
• Work from anywhere for up to 4 weeks per year.