Customer Success Manager

Location: London, United Kingdom; hybrid work with flex-time. Work from abroad is available for up to 30 calendar days per year.

Company

hirify.global is a global business data platform providing reliable data, analytics products, and services that support fact-based decision-making.

What you will do

• Manage day-to-day relationships across a portfolio of key accounts and build trusted partnerships with stakeholders from research, insights, strategy, and senior leadership.
• Understand client priorities, use cases, and success metrics, then connect the platform to the problems clients need to solve.
• Track account health, including usage trends, stakeholder changes, risk signals, and expansion indicators.
• Lead onboarding, adoption, value realization, and renewal conversations as the primary client contact.

Requirements

• 2–4 years of B2B Customer Success experience managing and growing subscription-based account portfolios.
• Experience driving platform adoption and demonstrating client value through usage data and business outcomes.
• Commercial mindset and the ability to support renewal and expansion conversations.
• Strong relationship-building, organizational, data analysis, and account management skills.
• Ability to collaborate effectively with Sales and distinguish Customer Success from commercial ownership.

Culture & Benefits

• Hybrid work and flex-time.
• International team and social events.
• Subsidized urban mobility and access to fitness and wellness options.
• Free access to Langdock.
• Career and training opportunities, modern offices, and mental health support through OpenUp.