Senior Customer Success Manager - DACH (SaaS)

Location: Hamburg, Germany; hybrid work model

Company

hirify.global develops AI-powered, SaaS-based multidomain master data management solutions that connect product, customer, supplier, and other enterprise data.

What you will do

• Drive customer adoption, value realization, and measurable business outcomes using customer, product, and usage insights.
• Partner with Account Management on account strategies covering customer priorities, stakeholder engagement, risks, and growth opportunities.
• Develop customer success plans linking business priorities, adoption milestones, success metrics, and realized value.
• Proactively assess customer health, identify adoption risks, and drive mitigation and renewal readiness.
• Lead executive business reviews and align stakeholders on strategic priorities and future account strategy.
• Represent the voice of the customer and influence improvements across Product, Support, Professional Services, Sales, and Customer Success.

Requirements

• 5+ years of experience in Customer Success, Consulting, Account Management, or another customer-facing role in SaaS or enterprise software.
• Experience owning complex enterprise customers and managing executive-level stakeholder relationships.
• Strong ability to interpret customer, product, usage, and business outcome data.
• Ability to connect enterprise business processes and data-management capabilities to strategic, operational, and financial outcomes.
• Experience with Master Data Management, Data Management, and enterprise software solutions is strongly preferred.
• German language proficiency is required for working with German-speaking customers and stakeholders.

Culture & Benefits

• Hybrid work model supporting work-life balance.
• Global days off, learning days, and volunteer days through the MindFUL and MindFuel programs.
• Multicultural teams and worldwide career opportunities.
• Access to learning platforms including Udemy.
• Well-being facilities and activities in a supportive environment.
• Opportunity to work on software products that create measurable business value for customers.

Hiring process

• Interviews are conducted on a continuous basis.
• Applications are encouraged as soon as possible.