Customer Success Manager (m/f/d)

Location: USA - Denver. Based in the Denver, CO area for a hybrid model is preferred; remote candidates will also be considered. Travel up to 25% may be required.

Company

hirify.global is an intelligence-as-a-service product company providing thermal and wildfire intelligence from space to support climate resilience and operational decision-making.

What you will do

• Own relationships and strategic account plans for a $1M+ portfolio of Tier 1 US government accounts, serving executive sponsors and technical stakeholders.
• Lead customer onboarding, implementation, training, operational reviews, and executive check-ins.
• Track adoption and account health, create success plans, identify risks, and protect renewals.
• Own renewal planning, forecasting, execution, upsell opportunities, license expansion, new products, and multi-year deals.
• Represent the customer internally by gathering feedback, managing feature requests, and translating roadmap updates into customer communication.
• Collaborate with Sales, Product, Engineering, Marketing, and Leadership on commercial strategy, issue escalation, market feedback, references, and success stories.

Requirements

• 3–5 years of experience in Customer Success, Account Management, or a related customer-facing role.
• Experience in SaaS, geospatial technology, public safety, or utilities is preferred.
• Ability to build trusted relationships with executive, operational, and technical stakeholders.
• Strong project management, organization, prioritization, and cross-functional coordination skills.
• Excellent communication skills, including the ability to translate technical capabilities into business value.
• Data-driven, proactive, independent, accountable, and discreet approach to managing customer outcomes.

Nice to have

• Based in the Denver, CO area or willing to work in a hybrid model.
• Experience working internationally and across cultures, especially with European teams.
• Previous customer management experience.

Culture & Benefits

• Hybrid and remote-friendly working model with autonomy and trust.
• International, collaborative team working across Munich, Denver, and other locations.
• Opportunity to contribute to US expansion and climate-focused space technology.
• 401(k) with company match.
• Medical, dental, vision, life, short-term disability, and long-term disability insurance.
• Discounted Wellhub / Wellpass corporate wellness subscription and professional growth opportunities.