Customer Success Manager (Cybersecurity)

Company

hirify.global is a fast-growing cybersecurity scale-up that leverages behavioral science and data-driven learning to empower organizations against human-centric cyber threats.

What you will do

• Develop and execute scalable 1-to-many engagement programs to drive product adoption and retention for mid-market customers.
• Monitor customer health metrics and launch proactive campaigns to boost upsells and reduce churn.
• Analyze customer data to identify challenges and suggest process improvements for the broader Customer Success organization.
• Collaborate with CSMs, AEs, Product, and Marketing teams to deliver informational webinars and targeted consultations.
• Maintain data hygiene in internal tools like Salesforce to ensure accurate tracking of account health.

Requirements

• German and English business proficiency required.
• 1+ year of experience in customer-facing roles such as Customer Success, Inside Sales, BDR, or Product Marketing.
• Experience with SaaS tech stacks including Salesforce, Planhat, or similar tools.
• Strong analytical mindset with the ability to leverage data to drive business results.
• Comfortable demonstrating product functionality and explaining complex business use cases.
• Must be based in or able to work from Cologne or Berlin (Hybrid).

Nice to have

• Project Management certifications (Prince2, PMI or equivalent).
• Dutch language proficiency.

Culture & Benefits

• Flexible working hours and 33 days of vacation.
• Access to wellbeing and fitness benefits, including Open Up.
• Collaborative team environment with virtual events and local meet-ups.
• Individual development budget and modern tech equipment.
• Dog-friendly office environment.