Customer Service Account Manager I (PCB Manufacturing)

Location: Syracuse, NY, United States; onsite

Salary: $47,492–$75,068 per year, with a possible annual or quarterly bonus and shift premium for eligible alternative shifts.

Company

hirify.global is a publicly traded US manufacturer of printed circuit boards, RF components, microelectronic assemblies, and mission systems.

What you will do

• Manage at least one key customer account and coordinate customer products through the manufacturing plant.
• Partner with Sales, Program Management, Engineering, Quality, Manufacturing, Planning, Purchasing, Finance, and external customers.
• Manage RFQs, repeat quotes, pricing recommendations, delivery strategies, contract reviews, and quote records.
• Enter, update, monitor, and manage customer orders in the ERP system, including change orders and backlog updates.
• Track delivery commitments, customer scorecards, RMAs, product history, and issues affecting customer satisfaction and on-time delivery.
• Support sales forecasts, accounts receivable resolution, collections activities, and purchase agreement negotiations.

Requirements

• Bachelor’s degree in Business, Communications, or a related field, or an equivalent combination of education and customer service experience.
• 0–2 years of customer account management, customer service, or related experience preferred.
• Excellent verbal and written communication, relationship-building, problem-solving, judgment, and decision-making skills.
• Strong attention to detail, urgency, multitasking, prioritization, integrity, and professionalism.
• Strong computer skills, including Microsoft Office.
• Must comply with US export-control, ITAR, EAR, and OFAC policies; access to ITAR products and related technical data is restricted to US citizens and US permanent residents.

Nice to have

• Knowledge of electronic or assembly production.

Culture & Benefits

• Health, dental, vision, 401(k), flexible spending, and health savings account options.
• Life insurance, disability, accident benefits, paid vacation, and holidays.
• Benefits generally begin on the first day of the month following the date of hire.