Customer Support Agent (Dutch Speaking)

Location: Onsite in Barcelona, Spain, or Malta

Company

hirify.global operates online casino brands and an in-house game development studio, Swintt, across regulated international markets.

What you will do

• Respond to customer inquiries through live chat and email.
• Support players with games, promotions, accounts, and technical issues.
• Resolve complaints efficiently with a focus on first-contact resolution and customer satisfaction.
• Assist with account verification and KYC processes.
• Monitor player feedback and suggest improvements to the player experience.
• Collaborate with Responsible Gambling, Fraud & Payments, and AML teams on complex cases and customer protection.

Requirements

• Previous customer support experience, ideally in the iGaming industry.
• Native-level Dutch and a good level of English required.
• Excellent written and verbal communication skills.
• Strong attention to detail and problem-solving ability.
• Ability to work effectively under pressure.

Culture & Benefits

• Competitive salary.
• Private health insurance.
• Annual wellbeing benefit allowance.
• Weekly breakfast and social events.
• Training sessions and team meetings to support service skills and product knowledge.