Customer Support Associate – Polish & English | Telecom Project

Location: Onsite in Sofia, Bulgaria. Shift availability is required Monday–Saturday, 09:00–18:00; the posting also lists working hours as 10:00–19:00. Relocation support is available for eligible candidates moving to Sofia.

Company

hirify.global provides digital engineering, artificial intelligence, automation, cloud engineering, advanced analytics, and business process services for global brands.

What you will do

• Handle inbound customer inquiries through phone, email, and chat.
• Support customers with SIM activation, top-ups, roaming, and account inquiries.
• Resolve service-related issues and work toward first-contact resolution without sales or upselling.
• Provide clear, professional, and empathetic customer support.
• Document customer interactions accurately and follow established processes.

Requirements

• Polish proficiency at C1 level.
• English proficiency at B2 level.
• Undergraduate, graduate, postgraduate education, or equivalent.
• Strong communication and computer skills.
• Availability to work onsite in Sofia and on shifts Monday–Saturday.

Nice to have

• Customer service, BPO, or telecommunications experience.
• Experience with CRM or ticketing systems.
• Strong problem-solving and customer-focused mindset.

Culture & Benefits

• Competitive salary with a performance bonus.
• Additional health insurance and food vouchers.
• Paid training and onboarding.
• Relocation support for eligible candidates moving to Sofia.
• Ongoing learning and career development in an international work environment.