Client Services Specialist (Crypto)

Company

hirify.global is a globally recognized, long-standing cryptocurrency platform providing spot trading, margin, futures, and staking services to millions of individual and institutional clients.

What you will do

• Manage client onboarding, KYC document review, and account verification via email and live chat.
• Guide clients through remediation initiatives and document resubmission processes.
• Identify and escalate potential risks or suspicious documentation to compliance teams.
• Assist clients with fiat funding, withdrawals, and account upgrade inquiries.
• Maintain accurate client records while adhering to AML/CTF policies and risk management frameworks.
• Collaborate cross-functionally to improve onboarding and support workflows.

Requirements

• Must be willing to work shifts on a 24/7 rotating schedule, including evenings and weekends.
• 2+ years of experience in customer service or business support.
• Strong knowledge of and passion for the cryptocurrency and digital asset industry.
• Exceptional attention to detail and ability to explain complex procedures clearly.
• English fluency required.
• Strong interpersonal skills and commitment to data privacy.

Nice to have

• Experience with AML/KYC processes, including document verification and risk assessment.
• Proficiency with CRM software such as ZenDesk or Salesforce.
• Global Shared Services experience.
• Fluency in French, Portuguese, Italian, German, Russian, Turkish, Chinese, or Korean.

Culture & Benefits

• Opportunity to work in a high-performing, globally distributed team.
• Commitment to industry-leading security and client care.
• Fixed-term contract for 6 months.
• Inclusive environment that hires based on merit and diverse perspectives.