15 часов назад
Customer Care Representative-6 (Aerospace)
Вакансия из Hirify Global, списка международных tech-компанийДля мэтча и отклика нужен Plus
Мэтч & Сопровод
Для мэтча с этой вакансией нужен Plus
Описание вакансии
Текст:
TL;DR
Customer Care Representative-6 (Aerospace): Managing customer orders, returns, shipments, invoicing queries, and commercial information exchange across Sales, Supply Chain, Finance, Engineering, and technical support with an accent on accurate order administration and responsive customer service. Focus on coordinating material shipments, resolving cross-functional customer issues, maintaining customer master data, and improving processes that prevent recurring problems.
Location: Onsite in Shannon, Clare, Ireland
Company
Crane Aerospace & Electronics operates in the aerospace and electronics industry.
What you will do
- Provide phone, email, and web support to Sales, Service, Distributors, Dealers, direct customers, and OEMs.
- Manage inquiries about lead times, sales order status, returns, shipments, and shipment expediting.
- Manage allocated key accounts and regions while providing backup for other regions.
- Resolve outstanding invoicing issues and maintain accurate customer, order, agreement, return authorization, training registration, and invoice data.
- Coordinate shipments and material returns with Sales, Supply Chain, Engineering, service/goods inward, and technical support teams.
- Track customer issues and participate in process improvement projects to prevent recurring problems.
Requirements
- Previous experience speaking directly with customers is mandatory.
- Fluent French, both written and spoken, is required.
- Experience in a similar customer care, order administration, sales support, or service role is advantageous.
- Ability to work onsite in Shannon, Clare, Ireland.
Culture & Benefits
- Work within a collaborative team environment.
- Collaborate with Sales, Inside Sales, Supply Chain, Logistics, Finance, Engineering, and technical support.
- Follow departmental service goals and objectives with a focus on accuracy and timely execution.
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