Customer Service Advisor

Location: Onsite in Galway, Ireland

Salary: Up to €30,050 per year

Company

hirify.global provides sustainable mobility, connectivity, and technology solutions for businesses, including e-mobility services.

What you will do

• Act as the primary contact for customer inquiries, queries, and complaints via phone, email, and chat.
• Analyse customer issues and implement effective solutions.
• Collaborate with internal teams to resolve complex customer problems.
• Maintain accurate records of customer interactions and follow-up actions.
• Handle escalated issues with empathy and professionalism.
• Identify process improvements and participate in team meetings and training.

Requirements

• Proven customer service experience, preferably in a similar advisor role.
• Excellent listening, problem-solving, verbal, and written communication skills.
• Customer-centric approach with the ability to multitask and prioritize.
• Resilience, attention to detail, and the ability to remain calm under pressure.
• Adaptability to changing processes and technologies.
• Knowledge of customer service principles and best practices.

Culture & Benefits

• Friendly, inclusive, and accessible working environment.
• Fast-growing organisation with an agile and innovative approach.
• Support for continuous improvement from the first day.
• Competitive compensation with core benefits and bonus potential.