Customer Success Executive

Location: Dublin, Ireland — hybrid; working from home is optional

Company

hirify.global builds digital products that simplify buying and selling in Ireland, including the DoneDeal marketplace and DealerHub products for motor dealers.

What you will do

• Build and maintain strong relationships with motor dealer customers.
• Manage dealer portfolios alongside Account Managers and support customer onboarding.
• Handle customer queries across chat, email, and phone with proactive follow-up.
• Provide technical troubleshooting and guide customers toward successful product adoption.
• Represent customer feedback to Sales, Product, Marketing, and Engineering teams.
• Identify patterns in customer behaviour and contribute to service improvements, retention, and growth.

Requirements

• At least one year of experience in a customer-facing role, ideally in online or technical support and customer success.
• Proficiency with customer support and CRM tools such as Salesforce and Intercom.
• Strong communication, relationship management, collaboration, and problem-solving skills.
• Ability to manage multiple demands, work independently, take initiative, and maintain high service quality in a fast-paced environment.
• Strong attention to detail and ability to handle customer issues with urgency and proactive ownership.
• Currently based in Ireland with full working rights.

Culture & Benefits

• Hybrid work from the centrally located Dublin office, with optional work from home.
• Inclusive environment focused on collaboration, creativity, innovation, and continuous learning.
• Career development, growth, and progression opportunities.
• Fully paid healthcare and life insurance.
• 5% employer pension contribution.

Hiring process

• Application includes questions about technical troubleshooting, handling high query volumes, CRM experience, working rights, notice period, and expected annual salary.