Customer Support Associate (Remote)

Location: Remote within the United States; applicants must live in Delaware, Florida, Georgia, Kansas, Michigan, Missouri, Ohio, Oregon, Tennessee, or Utah. International work arrangements and digital nomad lifestyles are not supported. Mandatory virtual training runs from September 28 to October 9.

Salary: $18.50 USD per hour

Company

hirify.global is a design-driven platform that provides websites, domains, ecommerce, marketing, scheduling, and social media tools for entrepreneurs and businesses.

What you will do

• Respond to customer live chats and emails, with queue-based live chat representing approximately 90% of the role.
• Troubleshoot account, billing, domain, and other transactional questions.
• Meet quality, productivity, and customer satisfaction targets.
• Stay current on product features and improvements.
• Identify isolated customer issues and escalate important cases.

Requirements

• Live in one of the eligible US states listed above and work remotely from a dedicated home office.
• Be available for a 40-hour work week spanning weekends and holidays.
• Have at least one year of customer-facing experience in retail, hospitality, online support, or a similar role.
• Demonstrate strong written communication and the ability to identify spelling and grammar errors.
• Decode customer conversations, identify causes, align on outcomes, and prioritize competing requests.
• Maintain reliable, stable Wi-Fi and a distraction-free personal workspace.

Culture & Benefits

• Medical, dental, and vision plans, including an option for fully covered premiums.
• Supplemental life and disability insurance, a funded health savings account, and retirement benefits with employer match.
• Flexible paid time off, 12 weeks of paid parental leave, and family care leave.
• $100 monthly remote stipend and education reimbursement.
• Fertility and adoption benefits, Headspace subscription, global employee assistance program, donation matching, and employee resource groups.