Rep, Customer Service - 12 FTC Fluent German & English

Location: Based at hirify.global's Ireland Welch Allyn location in Navan, County Meath

Company

hirify.global develops healthcare products and solutions focused on improving healthcare delivery and sustaining lives.

What you will do

• Process, monitor, and acknowledge customer orders and quotations accurately in the system.
• Manage customer accounts for the German market and provide backup support for another market.
• Maintain pricing, discounts, promotions, credits, debits, and related approvals in the appropriate systems.
• Process and manage invoice queries in SAP and customer portals.
• Provide telephone and email support, respond to product-related queries, and support the sales force platform.
• Track ship commit dates, communicate changes to customers, prepare weekly revenue risk reports, and participate in internal functional meetings.

Requirements

• Diploma or degree in business or a related field, or equivalent relevant experience.
• Fluent English and German required; Dutch is an advantage.
• 4–6 years of successful experience in a customer-focused position.
• Strong interpersonal, oral, and written communication skills with the ability to work in cross-functional teams.
• Strong organization, prioritization, judgment, accuracy, and data-integrity skills.
• Proficiency with Excel, MS Word, keyboard and computer applications, and working knowledge of SAP or similar order-management systems.

Culture & Benefits

• Full-time 12-month contract.
• Collaborative, cross-functional, value-based working environment.
• Professional development opportunities.
• Focus on work-life balance.
• Pension, health insurance, and life assurance.