Customer Service Representative

Location: Geismar, Louisiana, United States; onsite

Company

hirify.global is a large energy infrastructure company providing energy transportation and storage services across North America.

What you will do

• Manage inbound and outbound material movements, shipping orders, production orders, and daily terminal schedules.
• Coordinate barge, truck, rail, packaging, and drumming orders with terminal operations and fleet departments.
• Update operational, inventory, and accounting systems and prepare customer, performance, and tracking reports.
• Manage bulk and packaged material inventory, including ordering materials and supporting inventory reconciliations.
• Respond to customer inquiries and concerns, provide emergency response, and coordinate with terminal management on operational and financial targets.
• Maintain accurate documentation and records, attend safety meetings, and report accidents, incidents, and near misses.

Requirements

• High school diploma or GED and prior customer service experience.
• Willingness to work shifts and overtime, including weekends and holidays, as required by terminal operations.
• Proficiency with Microsoft applications, including Outlook, Office, Excel, Word, and PowerPoint.
• Strong organization, communication, multitasking, prioritization, and attention-to-detail skills.
• Ability to complete required safety training and obtain and maintain a Transportation Worker Identification Credential (TWIC).
• Knowledge of SAP, T-4, TopTech, Galahad, or GaugePro is required.

Culture & Benefits

• Work in an energy infrastructure environment focused on safe, efficient, and environmentally responsible operations.
• Follow company policies, site-specific safety procedures, and customer facility requirements.
• Participate in daily, weekly, and monthly safety meetings.
• Maintain a professional, respectful, ethical, and collaborative workplace.