Junior Enterprise Service Desk Analyst

Location: Huntsville, Alabama; onsite Monday through Friday

Company

hirify.global operates an enterprise IT environment supporting internal users, mission operations, cybersecurity, human resources, and property teams.

What you will do

• Provide Tier 1 service desk support by phone and help mailbox, creating, prioritizing, updating, escalating, and closing tickets.
• Troubleshoot laptops, desktops, monitors, docking stations, printers, mobile devices, peripherals, VPN access, and collaboration tools.
• Support employee onboarding and offboarding, including workstation setup, provisioning, and initial credential distribution.
• Issue, recover, inspect, sanitize, tag, stage, and return IT equipment to stock.
• Maintain asset and property records in AssetWorks eQUIP and document property movements in ManageEngine ServiceDesk Plus.
• Support physical inventories, discrepancy reconciliation, storage organization, audits, and reporting of lost, stolen, damaged, or destroyed property.

Requirements

• High school diploma or equivalent.
• Basic proficiency with Windows 11 and Microsoft Office 365, including Outlook, Teams, Word, and Excel.
• Strong customer service, telephone, written communication, organizational, and documentation skills.
• Ability to follow procedures and escalation paths, protect sensitive information, and balance service desk and property support duties.
• Ability to lift, move, and stage IT equipment weighing up to 40 pounds.
• Ability to work onsite Monday through Friday at the Huntsville facility.

Nice to have

• Active Secret security clearance or eligibility to obtain and maintain one.
• CompTIA A+, Security+, or another DoD 8140-compliant certification.
• Associate degree or technical coursework in IT, business administration, supply chain management, or a related field.
• Experience with ManageEngine ServiceDesk Plus, AssetWorks eQUIP, UKG, Microsoft Entra ID, Intune, MFA enrollment, workstation imaging, or government property processes.
• At least one year of experience in help desk, call center, retail technology support, inventory, warehouse, or shipping and receiving work.

Culture & Benefits

• Full-time entry-level role with training on service desk and property management functions.
• Growth path into IT support or property and asset management.
• Collaborative environment with regular cross-functional interaction.
• Less than 10% travel.
• Work includes time in property storage and staging areas and periodic movement of IT equipment.