Transcon Customer Service Agent

Location: 849 Thomas Dr, Bensenville, IL 60106, USA; full-time, on-site position.

Salary: $20.00–$28.00 per hour, based on experience and education.

Company

hirify.global is a global logistics company providing supply chain management, international trade, and integrated logistics information solutions.

What you will do

• Learn and follow customer standard operating procedures and department workflows.
• Monitor outbound shipments in transit daily to ensure delivery according to KPIs, RDLs, and SOPs.
• Maintain accurate shipment event and reference data, including APR, APT/XDD, RDL, SHI, and SHR.
• Identify, manage, and immediately resolve shipment exceptions, escalating issues to management when necessary.
• Communicate with customers, global hirify.global offices, management, and coworkers through email, phone, instant messaging, and in-person channels.
• Prepare daily customer status reports and document reasons for delays.

Requirements

• Knowledge of the Chicagoland area.
• Six months to one year of related experience in domestic operations.
• Excellent oral and written communication, organizational, and time-management skills.
• Demonstrated history of providing exceptional customer service.
• Strong Microsoft Office skills, including Excel, PowerPoint, and OneNote.
• Professional attitude, integrity, and ability to follow internal and external compliance requirements.

Culture & Benefits

• Paid vacation, holidays, and sick time.
• Medical health plan and life insurance.
• Employee stock purchase plan.
• Training, personnel development, and internal growth opportunities.
• Employee referral program bonus.
• Branch meetings, required training hours, and a culture emphasizing excellence, integrity, curiosity, and customer service.