Senior Customer Service Representative (Manufacturing)

Location: Charter Wire - Menomonee Valley, Milwaukee, WI; hybrid schedule with 3 days in the office and 2 days remote

Company

hirify.global is a fourth-generation family-owned manufacturer and Tier 1 supplier of engineered shaped wire, cold finished bar, and cold-headed and stamped components for automotive, agriculture, construction, consumer, industrial, and oil and gas industries.

What you will do

• Manage customer orders, quotations, inquiries, pricing, lead times, and shipment information in the ERP system.
• Communicate order status, production dates, scheduling, purchasing, logistics, and delivery expectations to customers.
• Coordinate with shipping, sales, production planning, operations, and other departments to fulfill customer requirements and expedite orders.
• Direct shipping documentation, including pick lists, advance shipping notices, invoices, and related records.
• Resolve customer concerns, manage nonconforming material dispositions, issue return-goods authorizations, and initiate credit memos.
• Train customer service representatives, monitor key performance indicators, and lead or support continuous improvement projects.

Requirements

• Associate’s degree, technical school diploma, or equivalent combination of education and experience.
• At least three years of customer service experience, with strong preference for sales support or customer service experience in a related industry.
• Strong organization, prioritization, problem-solving, analytical, communication, interpersonal, and relationship-building skills.
• Ability to manage multiple tasks, set and achieve individual and team goals, and lead process improvements.
• Proficiency in Microsoft Word and Excel; willingness to travel as needed.

Nice to have

• Bachelor’s degree in sales, marketing, or a related field.
• Experience with ERP systems, preferably Oracle, and ISO or quality system requirements.
• Familiarity with Six Sigma, Lean Manufacturing, and continuous improvement methods.
• Experience working across multiple manufacturing locations and interest in leading or supervising others.

Culture & Benefits

• Hybrid work arrangement with three office days and two remote days each week.
• Health, dental, and vision benefits.
• 401(k) plan with employer matching and profit sharing.
• Company-paid life insurance, disability coverage, and paid time off.