Distribution Customer Service Representative (Logistics)

Location: Severn Beach, Bristol, United Kingdom. Must have the right to work in the UK.

Company

hirify.global is a global logistics company providing supply chain management, freight movement, and integrated information systems.

What you will do

• Process customer orders, distribution accounts, receiving, allocation, shipping, and inventory records.
• Prepare operational reports, work orders, shipment documentation, and warehouse instructions.
• Trace orders, communicate updates to customers, and resolve operational exceptions.
• Coordinate billing, accounting entries, damage records, backorders, and service-provider charges.
• Act as a liaison between customers, warehouse staff, vendors, and trucking companies.
• Follow internal operating standards, customer procedures, and government regulations, escalating issues when necessary.

Requirements

• 6 months to 1 year of related experience and/or training, or an equivalent combination of education and experience.
• Good computer skills, including Microsoft Excel and Microsoft Word.
• Strong organisational, time-management, interpersonal, listening, and written and verbal communication skills.
• Positive, reliable, organised, and professional approach with the ability to meet deadlines.
• Right to work in the UK.

Nice to have

• Experience in the healthcare sector and understanding of Good Distribution Practice (GDP).
• Understanding of transportation processes across different transport modes.

Culture & Benefits

• Professional, customer-service-oriented environment with opportunities for internal career growth.
• At least 52 hours of relevant company training per year.
• Private medical insurance, pension scheme, and life assurance.
• Bike-to-work scheme and employee stock purchase plan.
• Training and personnel development programme.