Customer Success Manager - Belgium

Location: Hybrid role based at the Ghent office, Belgium

Company

hirify.global provides cloud software for accountants, combining structured financial data, open APIs, AI, and automation to improve accounting and compliance workflows.

What you will do

• Manage a portfolio of small to mid-sized accounting firms throughout onboarding, adoption, value realization, renewal, and expansion.
• Create customer success plans, conduct business reviews, and align hirify.global solutions with customer goals and growth plans.
• Identify, develop, negotiate, and close expansion opportunities within existing accounts.
• Build customer communities and advocacy through events, webinars, and online or onsite workshops.
• Represent customer feedback and needs to product teams while supporting adoption and value realization.
• Anticipate risks, manage escalations, coordinate internal stakeholders, and guide accounts toward resolution.

Requirements

• At least 3 years of experience in SaaS, Customer Success, or Account Management with responsibility for a customer portfolio.
• Demonstrated commercial experience developing expansion opportunities from qualification through negotiation and closing.
• Experience with accounting firms or the accounting and financial services industry is advantageous.
• Fluent Dutch is essential.
• Excellent English communication skills are required; English is the internal working language.
• Availability to work from the Ghent office in a hybrid setup.

Nice to have

• Experience working with accounting firms or in financial services.
• Background in a SaaS company or startup environment.

Culture & Benefits

• Equal-opportunity workplace focused on diversity and inclusion.
• Culture built around authenticity, growth mindset, courage, collaboration, and enjoyment of the work.
• Continuous learning and professional development opportunities.
• Opportunities to move across teams and progress into new roles and career tracks.
• Annual compensation reviews with progression based on experience and impact.