Senior Customer Success Manager (SaaS)

Location: Based in Seoul, working with resellers and customers across South Korea remotely and onsite, with periodic regional travel.

Company

hirify.global provides a customer engagement SaaS platform for personalized cross-channel messaging, journey orchestration, and AI-powered marketing optimization.

What you will do

• Partner with reseller teams to drive renewals, retention, net retention, and customer value.
• Manage multiple reseller portfolios with different governance cadences, technical maturity, and customer mixes.
• Build shared success plans, provide strategic guidance, and drive feature adoption and customer advocacy.
• Analyze product usage in Gainsight, Looker, and Salesforce to identify account health risks and growth opportunities.
• Deliver reseller enablement, product training, and technical guidance across SaaS, integrations, APIs, SDKs, and marketing automation.
• Coordinate with Technical Support, Industry Solutions, and Deliverability Services to resolve escalations and relay customer feedback to product teams.

Requirements

• 3–6 years of experience managing complex accounts with multiple senior stakeholders at a SaaS company.
• Established customer success experience and experience working in or with the Korean market.
• Significant project management experience or formal certification such as PMP or Agile.
• Strong technical knowledge in at least two areas including SaaS, mobile, APIs and SDKs, data integration, marketing automation, direct marketing, analytics, or programming.
• Working knowledge of Korean-market messaging channels such as KakaoTalk, LMS/MMS, and push.
• Business-fluent Korean and professional working English are essential.

Nice to have

• Hands-on experience with hirify.global or a comparable customer engagement or marketing technology platform.

Culture & Benefits

• Hybrid ways of working with a curated in-office experience focused on community and collaboration.
• Competitive compensation that may include equity, retirement benefits, and an employee stock purchase plan.
• Flexible paid time off and comprehensive medical, dental, vision, life, and disability coverage.
• Fertility benefits, equal paid parental leave, professional development, career pathing, and an annual learning stipend.
• Volunteer opportunities, donation matching, and employee resource groups.

Hiring process

• Applications may be reviewed with AI-assisted tools, while hiring decisions remain with the recruiting team.
• Candidates may request information about AI use, opt out of AI-assisted review, or request a manual review where applicable.