Senior Customer Success Manager (Thai Speaking) (SaaS)

Location: Singapore. The role mainly supports customers in Thailand and may involve onsite customer visits and international travel.

Company

hirify.global provides a customer engagement platform for personalized cross-channel messaging, journey orchestration, marketing automation, analytics, and AI-powered engagement.

What you will do

• Partner with Account Executives to support commercial alignment, renewals, retention, and net retention targets.
• Serve as the primary contact and trusted advisor for enterprise customers, building Success Plans and providing strategic guidance, enablement, and product training.
• Analyze product usage to identify account health risks, adoption opportunities, and potential upsell opportunities.
• Maintain regular customer engagement through check-ins, events, Executive Business Reviews, and ongoing communications.
• Coordinate with Technical Support, Industry Solutions, Deliverability Services, and Onboarding Managers to ensure seamless customer support and transitions.
• Advocate for customer feedback, manage escalations, and mentor junior colleagues.

Requirements

• 3–6 years of relevant experience in Customer Success, Onboarding, Implementations, or Project Management.
• Proven success managing complex, high-value accounts or projects with sophisticated clients, multiple stakeholders, and competing priorities.
• Excellent written and verbal communication, follow-up, relationship-building, and time-management skills.
• Strong technical knowledge in at least two areas such as SaaS, mobile, APIs, marketing automation, direct marketing, analytics, or programming.
• Significant project management experience or formal certifications such as PMP or Agile is preferred.
• Fluency in Thai is required.

Culture & Benefits

• Collaborative, transparent, inclusive, and action-oriented working environment.
• Hybrid ways of working with a curated in-office experience focused on community and team connection.
• Competitive compensation that may include equity, retirement plans, and an Employee Stock Purchase Plan.
• Flexible paid time off and comprehensive medical, dental, vision, life, and disability benefits.
• Family services, fertility benefits, equal paid parental leave, professional development, career pathing, learning platforms, and a yearly learning stipend.
• Volunteer opportunities, donation matching, and Employee Resource Groups.

Hiring process

• AI-assisted tools may be used to screen application materials and support interview scheduling, recording, and note summarization.
• Recruiting teams remain involved in hiring decisions, with options to request information, opt out, or request manual review depending on location.