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Customer Success Manager - French Speaking (Cybersecurity)
Job description
Text:
TL;DR
Customer Success Manager - French Speaking (Cybersecurity): Managing distributor and MSP partner accounts across EMEA to drive customer value, retention, product adoption, and growth with an accent on partner relationships, SaaS solutions, and commercial outcomes. Focus on leading strategic business reviews, identifying expansion opportunities, and helping define scalable best practices for a new distributor-led Customer Success model.
Location: Utrecht, Netherlands; hybrid, with a minimum of 3 days per week in the Utrecht office and 2 days from home
Company
is a global software company providing secure infrastructure, cybersecurity, and IT management tools for technology partners and their customers.
What you will do
- Manage a portfolio of 80–100 distributor and MSP partner accounts across the assigned market.
- Build trusted partner relationships and support adoption, retention, customer value, and long-term engagement.
- Identify expansion opportunities and collaborate with Sales, Distribution, Customer Success, and internal stakeholders.
- Lead business reviews and strategic customer conversations focused on measurable business outcomes.
- Share customer and partner insights to improve processes and the overall experience.
- Help define scalable best practices for a new distributor-led Customer Success model across EMEA.
Requirements
- Native or fluent French at C1 level and strong English communication skills.
- Experience in Customer Success, Account Management, Partner Management, Sales, or a similar customer-facing commercial role.
- Commercial mindset with the ability to build relationships, identify growth opportunities, and help partners achieve business outcomes.
- Experience managing a large account portfolio while balancing priorities and stakeholder needs.
- Strong organization, prioritization, communication, consultative, and stakeholder management skills.
Nice to have
- Experience in SaaS, software, MSP, channel, distributor, or partner ecosystem environments.
Culture & Benefits
- Hybrid working model based on trust and flexibility.
- Monthly stipend toward an individual healthcare policy.
- Generous paid time off, sick leave, and observed holidays.
- Two paid volunteer days per year and fundraising opportunities.
- Employee Stock Purchase Program and company-contributed pension.
- Custom learning opportunities through the learning program.