Customer Success Manager - French Speaking (Cybersecurity)

Location: Utrecht, Netherlands; hybrid, with a minimum of 3 days per week in the Utrecht office and 2 days from home

Company

hirify.global is a global software company providing secure infrastructure, cybersecurity, and IT management tools for technology partners and their customers.

What you will do

• Manage a portfolio of 80–100 distributor and MSP partner accounts across the assigned market.
• Build trusted partner relationships and support adoption, retention, customer value, and long-term engagement.
• Identify expansion opportunities and collaborate with Sales, Distribution, Customer Success, and internal stakeholders.
• Lead business reviews and strategic customer conversations focused on measurable business outcomes.
• Share customer and partner insights to improve processes and the overall experience.
• Help define scalable best practices for a new distributor-led Customer Success model across EMEA.

Requirements

• Native or fluent French at C1 level and strong English communication skills.
• Experience in Customer Success, Account Management, Partner Management, Sales, or a similar customer-facing commercial role.
• Commercial mindset with the ability to build relationships, identify growth opportunities, and help partners achieve business outcomes.
• Experience managing a large account portfolio while balancing priorities and stakeholder needs.
• Strong organization, prioritization, communication, consultative, and stakeholder management skills.

Nice to have

• Experience in SaaS, software, MSP, channel, distributor, or partner ecosystem environments.

Culture & Benefits

• Hybrid working model based on trust and flexibility.
• Monthly stipend toward an individual healthcare policy.
• Generous paid time off, sick leave, and observed holidays.
• Two paid volunteer days per year and fundraising opportunities.
• Employee Stock Purchase Program and company-contributed pension.
• Custom learning opportunities through the hirify.global learning program.