Customer Success Manager (French Speaking)

TL;DR

Customer Success Manager (French Speaking) (SaaS/Cybersecurity): Managing distributor and MSP partner accounts across EMEA, driving adoption, retention, expansion, and measurable business outcomes with an accent on partner engagement, commercial growth, and scalable customer success practices. Focus on building a new distributor-led model, leading strategic business reviews, and translating partner insights into improvements across the organization.

Location: Hybrid in Utrecht, Netherlands, with a minimum of 3 days per week in the office and 2 days from home.

Company

hirify.global is a global software company providing secure infrastructure, IT management, and cyber-resilience solutions through technology partners, distributors, and managed service providers.

What you will do

• Manage a portfolio of 80–100 distributor and MSP partner accounts.
• Build trusted relationships and support partner success, product adoption, retention, and growth.
• Identify expansion opportunities and collaborate with Sales, Distribution, Customer Success, and internal stakeholders.
• Lead business reviews and strategic customer conversations linked to measurable outcomes.
• Gather partner insights and help define scalable best practices for the distributor-led Customer Success model across EMEA.

Requirements

• Native or fluent French at C1 level required.
• Strong English communication skills.
• Experience in Customer Success, Account Management, Partner Management, Sales, or a similar customer-facing commercial role.
• Commercial mindset with confidence building relationships and identifying growth opportunities.
• Experience managing a large account portfolio while balancing priorities and stakeholder needs.
• Strong organization, prioritization, communication, stakeholder management, and consultative skills.

Nice to have

• Experience in SaaS, software, MSP, channel, distributor, or partner ecosystem environments.

Culture & Benefits

• Hybrid working model based on trust and flexibility.
• Monthly stipend toward an individual healthcare policy.
• Generous paid time off, sick leave, and observed holidays.
• Two paid volunteer days per year.
• Employee Stock Purchase Program and company-contributed pension.
• Learning and development support through hirify.global Learning.