Partner Success Manager (Cybersecurity)

Location: AMS Office, hybrid; supporting MSP partners across the DACH region.

Company

hirify.global provides cybersecurity and AI solutions that help managed service providers manage and secure Microsoft 365 at scale and deliver AI services to SMB customers.

What you will do

• Build and nurture long-term relationships with a portfolio of MSP clients.
• Identify upsell and renewal opportunities by aligning client goals with platform solutions.
• Collaborate with Implementation to support smooth client onboarding.
• Use account health data to identify risks, drive adoption, and improve retention.
• Develop account plans and deliver customer workshops and training in person and virtually.
• Share customer feedback with Product and Engineering while collaborating with Sales, Support, Product, and Marketing.

Requirements

• Experience in account management, customer success, or a similar client-facing role in SaaS or cybersecurity.
• Fluent German and English, with confident professional communication.
• Commercial mindset and confidence identifying growth and renewal opportunities.
• Strong organisation and self-management skills across multiple client relationships.
• Comfort working in a fast-paced, technology-driven, cross-functional environment.

Culture & Benefits

• Continuous learning, enablement, and opportunities for professional development.
• High-trust, autonomous environment with meaningful ownership and impact.
• Transparent, honest, and collaborative communication culture.
• Global team environment with regular support from experienced colleagues.
• Monthly team socials and employee recognition programs.