Customer Success Manager (CSM) (Health Insurance)

Location: Anywhere in Belgium; flexible office, hybrid, or full-remote work options are available within Belgium.

Company

hirify.global builds prevention-focused health insurance by integrating insurance, prevention, and care into one user experience.

What you will do

• Onboard customer administrators and provide advanced education on hirify.global’s products and services.
• Drive adoption, satisfaction, loyalty, renewals, and expansion opportunities across customer accounts.
• Handle operational requests from administrators and build strong relationships with key stakeholders.
• Work with Key Account Managers during contract renewals and identify customer dissatisfaction signals.
• Act as the voice of customers with Product and other cross-functional teams.
• Help build the CSM practice in Belgium, including processes, documentation, and the CSM playbook.

Requirements

• At least 3 years of experience in customer success or account management.
• Customer-centric mindset and experience delivering tailored solutions.
• Ability to communicate, present, and influence stakeholders, including C-suite decision-makers.
• Experience leading cross-functional projects with Product, Sales, Engineering, and Data teams.
• Strong analytical, problem-solving, communication, and reporting skills.
• Excellent Dutch and English communication skills are required.

Nice to have

• French language skills.
• Genuine interest in health and wellbeing.

Culture & Benefits

• Flexible office, coworking, hybrid, and remote arrangements, with home-office equipment sponsorship for full-remote work.
• Flexible vacation policy and working hours.
• Equity packages in addition to base compensation.
• Comprehensive healthcare insurance for employees and children, with partner coverage varying by country for permanent contracts.
• Training budget, conference support, dedicated coaching, and extended parental leave.
• Company-provided equipment, including a MacBook Pro, monitor, stand, keyboard, and noise-canceling headphones.