Customer Success Manager (SaaS)

Location: Must be based in London, UK (Hybrid: 3 days/week in Old Street office)

Company

hirify.global is a mobile-first employee experience platform that reconnects distributed organizations and enables seamless communication for industry leaders.

What you will do

• Act as a strategic partner to a portfolio of customers, guiding them to achieve business goals and maximize value from the platform.
• Build and nurture strong relationships with key stakeholders, from end-users to executive sponsors.
• Lead renewal and expansion conversations to drive growth and reduce churn.
• Create value-led business cases to promote the adoption of additional features.
• Collaborate with Product and Engineering teams to champion the voice of the customer and influence the product roadmap.
• Deliver webinars, training sessions, and reusable content to support scalable customer success.

Requirements

• Proven experience in a Customer Success role within a B2B SaaS business.
• Confidence managing the full customer lifecycle, including renewals and upsell conversations.
• Strong technical and digital skills with the ability to automate tasks using online tools.
• Experience working in a metrics-driven, results-oriented environment.
• Excellent time management, discipline, and the ability to work independently.
• Must be able to work from the London office 3 days per week.

Culture & Benefits

• Competitive salary and annual stock option grants for high performers.
• 25 days of leave plus public holidays and additional time off between Christmas and New Year.
• Private healthcare with AXA and enhanced parental leave.
• 3% employer pension contribution.
• Cycle to Work scheme and regular social events including team lunches and breakfasts.