Customer Service Admin II (Aerospace)

Location: West Caldwell, New Jersey, United States; onsite

Salary: $76,500–$99,600 per year

Company

Crane Aerospace & Electronics supplies critical systems and components for aerospace, defense, space, communications, electronic warfare, radar, satellite, and commercial applications.

What you will do

• Review, negotiate, administer, and enter customer purchase orders into the ERP system while ensuring compliance with company policies, export regulations, government requirements, and customer specifications.
• Coordinate quotes, pricing, delivery information, order acknowledgements, shipment updates, forecasts, and customer scorecards with internal teams and sales stakeholders.
• Manage customer inquiries, disputes, warranty returns, returned-goods transactions, debit and credit administration, corrective actions, and customer web portals.
• Support accounts receivable by addressing overdue payments and researching invoices, payments, and debits.
• Provide customer status updates through calls, email, WebEx, and face-to-face meetings while resolving routine to moderately complex issues.
• Participate in continuous improvement, process reviews, reporting, and training of Customer Service administrators.

Requirements

• 2–5 years of applicable customer service experience.
• Working knowledge of customer portals, Export Administration Regulations, Incoterms, and ITAR compliance.
• Basic knowledge of FAR/DFAR, government procurement specifications, regulations, and compliance requirements.
• Proficiency with ERP systems and intermediate to advanced Microsoft Word and Excel skills.
• Strong communication, organization, collaboration, troubleshooting, and problem-solving abilities.
• High school diploma required; flexibility to work overtime as needed.

Nice to have

• Oracle experience.
• Aerospace manufacturing experience.
• Associate’s or bachelor’s degree.

Culture & Benefits

• Standard office environment within a manufacturing operation.
• Work may require safety equipment, including eye protection, gowning, masks, hearing protection, and other PPE.
• Occasional exposure to noise, cold temperatures, confined spaces, dust, or fumes.
• Primarily desk-based work involving computers, calculators, and filing systems.
• Employment with an equal opportunity employer.