Sr Customer Service Order Management Rep (Manufacturing)

Location: Charlotte, North Carolina; on-site five days per week

Salary: $52,630–$74,340 annual base salary range; compensation type: exempt hourly.

Company

hirify.global develops comfortable, sustainable, and efficient climate solutions for buildings, homes, and transportation through brands including Trane and Thermo King.

What you will do

• Manage the customer journey from product inquiries and quotations through order fulfillment, shipment, and post-delivery support.
• Advise customers on pricing, technical specifications, and customized product solutions.
• Coordinate with shipping, engineering, sales offices, and supply chain stakeholders to resolve complex inquiries and improve delivery performance.
• Use Oracle and sales communication tools to maintain accurate data and monitor promise dates and order progress.
• Process claims and returns in accordance with company policy and provide first-line product support.
• Participate in MDI sessions to identify trends and implement process improvements.

Requirements

• Associate degree in Business, Supply Chain, or Finance required; a bachelor's degree is highly preferred.
• 5–7 years of experience in customer service or account management, ideally in manufacturing or an aftermarket environment.
• Hands-on experience with ERP systems, preferably Oracle, and CRM platforms.
• Exceptional communication, detail-oriented problem-solving, and the ability to manage high-volume transactions in a fast-paced setting.
• Ability to work on-site in Charlotte, North Carolina five days per week.

Culture & Benefits

• Health insurance and holistic wellness programs for employees and families from day one.
• Fertility coverage and adoption or surrogacy assistance.
• Up to 15 vacation days, paid holidays, sick leave, volunteer leave, and parental leave options.
• 401(k) matching, educational and training programs, tuition assistance, and student debt support.