Customer Service Associate

Location: Dayton, Ohio, United States; office environment

Company

Industrial manufacturing organization serving global customers through coating systems and related support operations.

What you will do

• Manage customer accounts and inquiries involving global orders, pricing, deliveries, and service issues.
• Support the complete order lifecycle, including order entry, changes, lead times, production status, shipping coordination, and invoicing.
• Coordinate with manufacturing plants, planners, logistics, supply chain, quality, and sales teams to resolve order issues.
• Handle backorders, partial shipments, delivery delays, product substitutions, returns, warranty claims, and RMA coordination.
• Coordinate documentation for international shipments and follow export and trade compliance procedures.
• Document interactions and resolutions in ERP and CRM systems, escalate high-risk issues, and contribute to process improvement.

Requirements

• High school diploma or equivalent; an associate degree is preferred.
• 2–3 years of customer service experience in a manufacturing, industrial, or global business environment.
• Experience managing moderately complex customer issues and order-related processes.
• Strong customer focus, organization, time management, communication, collaboration, and issue-resolution skills.
• Ability to adapt to changing production and business needs and follow global service processes.

Nice to have

• 2 or more years of SAP order entry experience.
• Experience with aftermarket support, international shipments, or trade compliance.

Culture & Benefits

• Work in an office-based manufacturing environment.
• Collaborate with global teams across manufacturing, supply chain, logistics, quality, and sales.
• No travel is required.
• Reasonable accommodations may be provided for individuals with disabilities.