Customer Service Specialist - RMA

Location: Portland, Oregon, United States (PacStar HQ)

Salary: $58,100–$70,000 per year plus bonus

Company

Pacific Star Communications, a Curtiss-Wright company, designs, manufactures, and integrates hardware and software systems for rapidly deployable enterprise communications networks used in mission-critical environments, including military and disaster recovery.

What you will do

• Manage customer RMA requests and deliverables from receipt through repair, shipment, and closeout.
• Administer the RMA inbox and support case management in Salesforce.
• Serve as the first line of support and primary customer liaison for repair-related issues.
• Coordinate with professional services, production, purchasing, accounting, warehouse and shipping, and post-sales installation teams.
• Communicate RMA status and requirements to customers and internal teams, participate in customer calls and meetings, and escalate issues when needed.
• Work with accounting on RMA closeouts and support customer satisfaction.

Requirements

• Experience in customer service, RMA or repair processing, order management, or a related area.
• Strong organizational, interpersonal, communication, decision-making, and teamwork skills.
• Ability to coordinate tasks across multiple groups in a fast-paced environment.
• Strong computer skills, including Microsoft Office, MRP, and CRM systems.
• High attention to detail to ensure repair orders are complete and accurate.
• Negotiation skills and a collaborative, win-win approach are valuable.

Nice to have

• Knowledge of SAP or Pivotal.

Culture & Benefits

• Paid time off.
• 401(k) with employer match and profit sharing.
• Health and wellness benefits.
• Learning and development opportunities.
• Employee stock purchase plan, referral program, recognition, and competitive pay.
• Inclusive and supportive work environment focused on innovation, creativity, and quality.