Customer Success Partner II (Manufacturing)

Location: Nashua, New Hampshire, United States; hybrid schedule with three days in the office Tuesday–Thursday.

Salary: $44,100–$58,800 per year.

Company

hirify.global is a digital manufacturing company focused on bringing innovative products to market quickly.

What you will do

• Handle complex customer service tasks, orders, and product or order-status requests accurately and efficiently.
• Understand escalation paths and serve as a subject matter expert for assigned processes.
• Collaborate with customers and internal departments to resolve order issues and develop suitable options.
• Troubleshoot customer requests in real time and coordinate across logistics and other operational teams.
• Mentor team members and support training, learning, and process knowledge.
• Maintain current knowledge of company systems, processes, policies, and assigned courses.

Requirements

• 3–5 years of customer service experience in a manufacturing environment is preferred; 2 years of hirify.global experience is recommended.
• College degree with related work experience is preferred.
• Experience with CRM and ERP software, Microsoft products, and general computer navigation.
• Strong communication, customer relationship, problem-solving, attention-to-detail, initiative, and adaptability skills.
• Understanding of logistics and different shipping scenarios.
• Must be a U.S. citizen, lawful permanent resident, or a foreign national with refugee or asylee status; temporary visa holders are not eligible.

Culture & Benefits

• Hybrid work in an office and manufacturing environment.
• Health, dental, vision, life, disability, HSA, and FSA benefits.
• At least three weeks of PTO, wellness and holiday pay, volunteer hours, and paid caregiver leave.
• 401(k) with company match and immediate vesting.
• Employee stock purchase program and matching grants through the hirify.global foundation.