Manager, eCommerce Operations (Luxury Retail)

Location: Shanghai, China; onsite role

Company

hirify.global is an American luxury lifestyle brand offering fashion, accessories, home, and beauty collections, with a purpose centered on empowering women.

What you will do

• Own Tmall and JD.com operations, sales targets, expense budgets, finance and legal processes, paid media, campaigns, and content planning.
• Translate China business priorities into platform plans and support product launches, sales campaigns, and platform IP campaigns.
• Partner with Buying to improve product efficiency, sales performance, and inventory results.
• Optimize storefront homepages, landing pages, product detail pages, and premium Tmall, Taobao, and JD content.
• Analyze KPIs, identify performance opportunities, and create actionable plans while overseeing daily store operations, launches, livestreams, customer service, inventory, and gifts with purchase.
• Lead TP operations and ECCN online customer service, improve operating procedures, and coordinate annual, quarterly, and monthly store calendars with Global, Marketing, CRM, Buying, Planning, and Finance.

Requirements

• At least 5 years of relevant experience in eCommerce or sales.
• Strong understanding of luxury eCommerce operations, online sales, customer service, platforms, and market dynamics.
• Good command of English, written and spoken, required.
• Bachelor’s degree or above.
• Strong commercial, analytical, planning, problem-solving, communication, and interpersonal skills.
• Proven leadership and people-management experience, including management of external vendors and multiple priorities under tight deadlines.

Nice to have

• Experience in the fashion or luxury industry.

Culture & Benefits

• Welcoming, inclusive, collaborative, entrepreneurial, and client- and brand-focused working environment.
• Competitive compensation and rewards for high performance.
• Benefits supporting mental and physical health, financial security, and overall wellness.
• Employee discount and access to exclusive sample sales.
• Free on-demand executive coaching and professional growth opportunities.