Global Process Senior Expert – Customer Master Data

Location: Barcelona or Hungary; hybrid work with 60% office attendance per week

Salary: €59,600–€79,467 gross annual compensation

Company

hirify.global is a global pharmaceutical company developing medicines and healthcare solutions.

What you will do

• Design, maintain, simplify, and optimize the Customer Master Data core model, including customer creation, maintenance, inactive-customer cleanup, transactional master data, transfer pricing integration, and ICO flow preparation.
• Own core model documentation, including Global Operating Procedures, playbooks, Signavio process maps, and desktop procedures.
• Build stakeholder relationships across regions and drive standardized process adoption, governance, and continuous improvement.
• Lead core model adherence audits, support internal controls, monitor process performance, and document compliance gaps and improvement opportunities through dashboards.
• Deliver global projects and technology implementations, including Customer Master Data cleaning initiatives and adoption of digital tools.
• Support system integration and automation initiatives that enable a 360-degree customer view through platforms such as SAP, iShift, and Salesforce.

Requirements

• 5–10 years of experience in Customer Service, Order to Cash, master data management, contract and commercial conditions management, or a similar area.
• Strong understanding of end-to-end Order to Cash and Supply Chain processes, commercial policies, pricing, rebates, invoices, and pharma business commercials.
• Proven experience in project management and process reviews.
• Hands-on SAP experience, preferably SAP S/4HANA, with knowledge of SAP MDG and Condition Contract Management modules.
• Strong analytical skills and advanced Microsoft Excel knowledge; bachelor's degree or equivalent in business or engineering.
• Fluent English with a minimum strong B2 level required.

Culture & Benefits

• Work in an international Order to Cash organization serving multiple global regions.
• Collaborate with regional and local teams in a multicultural, cross-functional environment.
• Permanent full-time employment with opportunities for learning, career development, and internal mobility.
• Flexible working model combining remote work with regular office presence.
• Employee benefits may be available depending on applicable conditions.