Customer Care Representative - English Speaker (Aerospace)

Location: Leicester, UK

Company

Crane Aerospace & Electronics develops and supplies aerospace products and services.

What you will do

• Provide phone, email, and web support to sales teams, distributors, dealers, direct customers, and OEMs.
• Manage inquiries about lead times, sales orders, shipments, expediting, return authorizations, and customer issues.
• Manage allocated key accounts and regions while providing backup for other regions.
• Coordinate shipments and material returns with Supply Chain, Logistics, Engineering, Service, and Goods Inwards.
• Enter and maintain customer data, agreements, orders, invoices, return authorizations, and training registrations accurately.
• Participate in customer calls and process improvement projects while ensuring compliant transactions.

Requirements

• Excellent spoken and written English
• Previous customer service experience.
• Good user-level knowledge of Microsoft Office applications.
• Ability to coordinate effectively with Sales, Inside Sales, Technical Support, Supply Chain, Logistics, and Engineering.

Nice to have

• Proven experience with SAP systems.

Culture & Benefits

• Work within a collaborative team environment.
• Support customers and internal departments across sales, service, distribution, supply chain, and engineering.
• Follow departmental service goals and objectives with a focus on accuracy and preventing recurring issues.
• Ensure transactions comply with BH policies and Druck Export Control regulations.